These terms and conditions form the basis on which you can visit the Oast House Collections’ website. Please read them carefully as they contain important information.
1 The Contract between Us
We must receive cleared payment of the whole of the price for the goods that you order before your order can be accepted. Your payment of the price for the goods represents an offer on your part to purchase the goods, which will be acceptable to us when we send to you an email advising that the goods have been sent to you. Our acceptance of your order brings into existence a legally binding contract between us.
2 Ownership of Rights
All rights, including copyright, in this website are owned by or licensed to Oast House Collections. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3 Accuracy of Content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
4 Damage to your Computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
5 Availability
All orders are subject to acceptance and availability. This website details the approximate timeframe for delivery of goods to us which are currently not in stock. If the goods you have ordered are not in stock, we will contact the artist/s to ascertain the expected delivery date to us of the goods you have ordered. We will contact you by e-mail or phone (if you have given us details) to advise you of the expected delivery date. You will have the option either to wait until the goods are available from stock or to cancel your order.
6 Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
7 Payment terms
We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. If delivery cannot be fulfilled within 30 days as the goods are not in stock, we will advise you and provide you with the approximate time of delivery to us of the goods you have ordered (see clause 5). If you agree to wait until the goods are available, we will keep you up-to-date at all times with the progress of your order. When the goods you have ordered have been received by us, we will contact you to tell you that your ordered goods are now in stock. Your credit account will be charged once the goods have been received by us and are ready for delivery to you. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account, then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
8 Delivery and Delivery Charges
8.1 The price payable for the goods you order includes delivery where indicated. The cost of delivery for goods listed where “For delivery charge, please contact us” is indicated, will be notified to you over the telephone, if that is how you made contact, or via email, if you contacted us directly through the website.
8.2 You will be advised of delivery cost or if the price of the goods is inclusive of delivery prior to payment being taken by us and your purchase of the goods being confirmed.
8.3 Delivery of the goods will only be made to the address to which your credit or debit card is registered.
8.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.
9 Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
10 Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and we will e-mail you again to confirm details. An acceptance of your order will take place on despatch of the goods ordered.
11 Cancellation rights
11.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
11.2 If you have received the goods before you cancel your contract, then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
11.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your debit or credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
11.4 You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.
12 Cancellation by us
12.1 We reserve the right to cancel the contract between us if:
12.1.1 we have insufficient stock to deliver the goods you have ordered;
12.1.2 we do not deliver to your area; or
12.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
12.2 If we do cancel your contract, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your debit or credit card as soon as possible but in any event within 30 days of your order.
13 Liability
13.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, or within such other period as you have agreed with us, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods or within such other period as you have agreed with us (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
13.1.1 to make good any shortage or non-delivery;
13.1.2 to replace or repair any goods that are damaged or defective; or
13.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
13.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
13.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
13.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
14 Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at PO Box 389, Gravesend, Kent DA12 9FH and all notices from us to you will be displayed on our website from to time.
15 Changes to Legal Notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
16 Law, Jurisdiction and Language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
17 Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18 Privacy
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19 Third Party Rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
20 General
This site is owned and operated by Oast House Collections of PO Box 389, Gravesend, Kent DA12 9FH. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can use the Contact Us link on this website to contact us.
